Frequently Asked Questions

Everything you need to know about our luxury collections and services.

How long does shipping take for Marchesa Couture pieces?

Our Couture and Notte collections are often made-to-order. Standard shipping for in-stock items takes 3-5 business days, while made-to-order gowns may take 8-12 weeks for production and delivery.

What is your return policy for evening wear?

We accept returns on unworn, unwashed items with all original tags and security seals attached within 14 days of delivery. Please note that custom-made Couture pieces are final sale.

Do you offer international shipping?

Yes, Marchesa ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.

How can I ensure I am ordering the correct size?

We provide a detailed size guide on each product page. As luxury silhouettes can vary, we recommend comparing your measurements to our guide or contacting our stylists for personalized fit advice.

Can I request modifications to a gown?

Minor customizations may be available for our Couture line. Please contact our bridal or evening wear concierge teams directly to discuss specific tailoring or design requests.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for qualifying purchases.